Our keepsakes are personalized to your submitted details and approved design. Change-of-mind returns of correctly made personalized goods are not offered, except where applicable law requires otherwise.
Request a cancellation or change within 24 hours of placing the order by emailing dotulve@outlook.com with the order number. We will check the production stage and confirm the outcome before making any change. Approval of a design does not waive your rights concerning defects or our mistakes.
Report damage on arrival, defects, misprints caused by us, or a material difference from the agreed order within 30 days of delivery. Include the order number and photographs showing the issue where possible. For a confirmed issue that is our responsibility, you may choose a replacement or refund. Contact us about a missing shipment so we can investigate and provide an appropriate remedy.
Do not ship an item back without instructions. If a return is needed for a confirmed seller-responsible problem, we will provide the return address and arrange or cover the agreed return shipping. Refunds are returned through the original payment method; processing time depends on the payment provider. These terms do not limit mandatory consumer rights.